Payment Options

Online Bill Pay

NEW Online Payment Portal, Citizen Self Service (CSS)

Our online payment system offers many benefits:

Paperless billing
New statement notification
View statements and account balance
Payment access 24 hours a day, 7 days a week
Autopay
Secure storage of your payment data for future use
View consumption history
Opted in for text, email, and phone notifications

Instructions for online registration and recurring payments.

Please note: If you were previously enrolled in online automatic payments via Paystation, you will need to create a new user profile on Citizen Self Service and re-enroll in automatic payments.

Pay By Phone

To pay your City of Puyallup utility bill over the phone using a check, debit or credit card, please have your account number ready and call 877-829-9053. This service is available to our customers 24 hours a day, 7 days a week, at no additional cost.

We are currently accepting Visa, MasterCard, and Discover.

Pay By Mail

Send payments to P.O. Box 35160, Seattle, WA 98124-5160.

Pay in Person

The Utility Billing office is located on downtown at 333 S Meridian-3rd floor.

Caution

Although customers can choose to pay their Puyallup utility bill through a go-between service such as Doxo, doing so could delay our receipt of your payment.