Payment Options

Online Bill Pay


NEW Online Payment Portal, Citizen Self Service (CSS) 

Our online payment system offers many benefits:

  • Paperless billing
  • New statement notification
  • View statements and account balance
  • Payment access 24 hours a day, 7 days a week
  • Autopay
  • Secure storage of your payment data for future use
  • View consumption history
  • Opted in for text, email, and phone notifications 

Instructions for online registration and recurring payments.
Please note: If you were previously enrolled in online automatic payments via Paystation, you will need to create a new user profile on Citizen Self Service and re-enroll in automatic payments.  

Pay By Phone

To pay your City of Puyallup utility bill over the phone using a check, debit or credit card, please have your account number ready and call 877-829-9053.  This service is available to our customers 24 hours a day, 7 days a week, at no additional cost. 

We are currently accepting Visa, MasterCard, and Discover.

Pay By Mail

Send payments to P.O. Box 35160, Seattle, WA 98124-5160. 

Pay in Person

The Utility Billing office is located on downtown at 333 S Meridian-3rd floor.


Although customers can choose to pay their Puyallup utility bill through a go-between service such as Doxo, doing so could delay our receipt of your payment.