Utility Billing

Water faucet

Utility Assistance Program 

Starting on March 31, 2022, the Utility Billing Division will begin lifting its moratorium on utility shut-offs and delinquent accounts. Customers will be sent notices in March, with instructions on how to bring accounts to good standing. Beginning on April 1, 2022, customers who have not contacted the City will be placed on a list and sent shut-off notices. On May 1, 2022, the City will resume its normal shut-off and late fee procedures for customers that have not set up a payment plan or paid their past due balance.

Please consult our Utility Customer Support Policy document here for details.


Summary

The City of Puyallup Utilities Division is in charge of processing and managing utility billings for customers. The following utilities are managed by the City.

  • Water
  • Sewer
  • Stormwater

To learn more about our Utility Rates, and how they are determined, please visit our Utility Rates page here.

To learn about how you can pay your utility bill, please visit our Payment Options page.

Why Does My Sewer Bill Seem High?

Sanitary sewer services are based on your actual water usage (consumption) during the months of December, January 1 through April 30, and May. Your consumption average is used for bills dated June 1 through November 30. The two bills dated between January 1 and April 30 are used to create your consumption average.