Utility Billing

Customer Service counter will be closed to the public until further notice.

Why does my sewer seem higher?

Sanitary sewer services are based on your actual water usage (consumption) during the months of December, January 1st through April 30th, and May. Your consumption average is used for bills dated June 1st through November 30th. The two bills dated between January 1st and April 30th are used to create the consumption average.

LIVE chat is now available

Live chat


Want to live chat with one of our customer service specialists about your account? We’re here to answer your questions, 9 am to noon and 1:00 to 4:30, Monday through Friday.

Messages received during holiday closures will be answered on the next business day. 

In light of the governor’s orders and public health guidance regarding social distancing, the Utility Billing counter will be closed to the public until further notice. Staff remain available to answer questions via phone (253-841-5550), email or Live Chat.

The City is aware that some customers might be worried about paying their utility bills and we will not be disconnecting services at this time. Recognizing the economic hardship to residents and local businesses caused by the response to COVID-19, the City of Puyallup has modified its payment extension policy to allow for extensions past the next bill date. The modified payment extension terms will be available to customers for 60 days after the state of emergency in Washington is rescinded by Governor Jay Inslee. The Payment Extension Form can be submitted online. 

Customers can pay their bills online, by phone, or by mail.To pay your bill over the phone using a check, debit or credit card, please have your account number ready and call 1-844-531-3706. This service is available 24 hours a day, 7 days a week, at no additional cost.

To pay by mail, send payments to P.O. Box 35160, Seattle, WA 98124-5160.