Utility Billing Moves to Monthly
You asked, and we listened. Starting in November 2023, all City utility customers will switch to monthly billing. Besides customer demand, we are making the switch for the following reasons.
- Easier to Budget
- Consistent Due Date
- Lower Bill Amount
- Ability to Plan
In October, customers will receive a notice with instructions on how to set up their account on our new online system. There, customers can view their account and pay their bill, schedule autopay, and other features. For questions and more information, please contact our Utility Billing Division team.
New Utility Rates
Starting in Spring 2023, City utility customers will see an increase in their water, stormwater, and sewer rates. These rate increases come at the recommendation of the Utility Rate Study, which was conducted over the past year by staff and a consultant and was adopted by the City Council in December 2022. https://www.cityofpuyallup.org/2164/utility-rate-study Visit our webpage for more information.