DEFINITION: This measure tracks the average number of days it takes the Development & Permitting Services department to approve a new commercial development permit within the City of Puyallup. The tracking period starts at the acceptance of a complete application and ends at the permit issuance.
SOURCE: Development and Permitting Services department
Current: In the first quarter of 2021, three new commercial construction permits were issued in an average of 209 days (30 weeks) after four cycles of staff review.
Significance: Enhancing the services offered by its Development and Permitting Services (DPS) department is important for the City of Puyallup as it strives to meet its strategic goals of a 'Vibrant Economy', 'Livable Community', and 'Organizational Excellence'. With a view to improving the timeliness of permit issuance, quality of service delivery, and consistency and predictability for the customer, DPS has launched strategic initiatives including:
Implementation of the new CityView permitting software for online submittal, review, and approval of permits.
Data collection, review, and continuous improvement of the development review process.
Review and revision of the City's development regulations and zoning codes.
Setting and implementing customer service standards.
Identifying and establishing a systematic process for collecting customer feedback on a consistent basis.