KPI City Customer Servie
  1. Metric Definition
  2. Current Status & Analysis
  3. Contact

METRIC: Overall Customer Service by Puyallup Employees

DEFINITION: City employees provide customer service to residents, businesses, and other customers through interactions over the phone, in person, by email, and through the City's social media and website. The National Community Survey tracks residents' satisfaction with this customer service on a biennial basis.

SOURCE: The National Community Survey for the City of Puyallup 2021