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HPOWith an operating budget of $118 million and over 300 full-time employees, the City of Puyallup provides public services to 42,700 residents as well as businesses, visitors, and commuting residents of neighboring jurisdictions. Since 2016, every year Puyallup has earned the AA bond rating from Standard and Poor's, has consistently received positive audit decisions, and has won the Government Finance Officers Association's Distinguished Budget Presentation Award.

The 'Organizational Excellence' goal is an important part of the City of Puyallup's efforts to become a high-performance government organization that delivers positive outcomes and creates public value for its customers.

In order to achieve organizational excellence, the City has identified initiatives in the areas of financial management, workforce development, community engagement and communication, customer service, and the use of data, metrics, and process improvements for decision making and service delivery enhancement.

Puyallup City Hall 1

KPMThe following key performance measures are used to track and share progress on the Organizational Excellence goal of the City Strategic Plan 2021. For each measure, the metric box indicates its current level and improvement status. Over time we expect to identify and display specific targets to measure progress, where appropriate.

Lean Projects
Standard_Poor Rating
Employee Satisfaction Rating

Strategic Initiatives

  • Diversity, Equity, and Inclusion Staff Training
  • Customer Service Standards Development & Training
  • Communications Strategic Plan
  • Community Newsletter
  • Performance Puyallup City Dashboard
  • Community Satisfaction Survey